Details of Sonoma is no longer Diamond Certified
here is the story:
We decided to seek certification from American Ratings
corporation in their "Diamond Certified" program because the objectives of the program
aligned closely with our own internal goals for quality and client satisfaction.
We feel that the diamond certification program is an important tool in assuring
our clients satisfaction. We are very pleased to have been awarded the prestigious Diamond
Certified award in October of 2006. And again in 2007, 2008, 2009 and in 2010.
Details of Sonoma has dropped the Diamond Certified program and is no longer
part of the program. This decision was base on the cost of the program and in no
way reflects poorly on Diamond Certified. This decision was based soly on
the sales volume in a very poor ecconomy. We wish the American Ratings Company
all the best.
quotes are excerpted from the diamond certified web site:site:
Who is diamond
certified are and what do they believe?
is to define excellence and identify for consumers the highest
quality local companies.
the three founders (of American Ratings Company), Jim Stein, Greg Louie and Guy
Sherman, have decades of experience rating and certifying local service and professional
firms on behalf of consumers. "
Some of the key beliefs of Diamond Certified program:
"We are totally committed to performing all ratings and ongoing
certification work with the highest integrity and accuracy. We believe:
You the consumer have the right to know which companies
are truly performing at the highest level of quality.
The highest quality companies should be rewarded for
their ongoing performance through public recognition.
Companies should be held accountable for their performance,
one customer at a time.
We do not allow an unlimited number of companies to earn diamond certified. in fact,
only a handful of companies can qualify in most industries, and these we re-rate
on a quarterly basis to assure you that they stay the best and, of course we stand
behind each diamond certified company with our own guarantee."
In order to gain the diamond certified credential a company must undergo a comprehensive
examination and score 90% or higher on a survey of client satisfaction. In our first
year we scored a composite score of 95.49 out of 100.
The following questions are those used during the survey process. We feel that these
questions are so important that we are implementing a program to ask each client
these questions at the middle and end of each project.
This graphic shows the regerous step towards Diamond Certification:
On a scale of 1 to 10, with 10 being very satisfied and 1 being very
dissatisfied, how satisfied were you with the quality that you most
recently received from Details of Sonoma?
If you needed contractor services again would you use or recommend
Details of Sonoma, Inc?
What did you like best about your experience with Details of Sonoma, Inc?
What area do you think Details of Sonoma should improve?
satisfaction research and rating
standards are enforced